Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ilamaran.demat@gmail.com on January 25, 2018, 08:41:24 PM

Title: License Server Error | Cannot read data from license server(-16,86)
Post by: ilamaran.demat@gmail.com on January 25, 2018, 08:41:24 PM

Hi,

We are seeing a problem with connecting to Genesys from our CRM application - The only useful information that I see from the logs is given below -

2018-01-25 14:47:06,459 DEBUG [Ail.Framework] Enqueueing LicenseEventNoLicense
2018-01-25 14:47:06,459 INFO  [Ail.License] Scheduling license checker
2018-01-25 14:47:06,459 DEBUG [Ail.Framework] Executing  LicenseEventNoLicense (time in queue: 0 ms)
2018-01-25 14:47:06,459 DEBUG [Ail.Loader] @@ Lagaffe.Deployer.Inner.OptionsComponent.OptionsReader-8157910 -> Lagaffe.Deployer.Inner.ApplicationComponent.Starter-15017633 : OptionsEventNoLicense
        Reason                  Cannot read data from license server(-16,86)


2018-01-25 14:47:06,459 DEBUG [Ail.Framework] Enqueueing OptionsEventNoLicense
2018-01-25 14:47:06,459 DEBUG [Ail.Framework] Executing  OptionsEventNoLicense (time in queue: 0 ms)
2018-01-25 14:47:06,459 DEBUG [Ail.Loader] @@ Lagaffe.Deployer.Inner.ApplicationComponent.Starter-15017633 -> Lagaffe.Deployer.Inner.AilModule.W-21638481 : ApplicationEventError
        ErrorType                No license



Has anyone encountered this problem before?

Title: Re: License Server Error | Cannot read data from license server(-16,86)
Post by: cavagnaro on January 25, 2018, 08:59:58 PM

And...which CRM? And how is integration done??
How are we supposed to guess your whole infra and even ask "Anyone faced this before?"  ::) ::) :P

Title: Re: License Server Error | Cannot read data from license server(-16,86)
Post by: CGB on January 28, 2018, 10:21:05 PM

First step, did you check if your CRM is able to reach the server where you have your licences?