Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on January 26, 2018, 05:37:45 AM

Title: Update UCS DB
Post by: gen_den on January 26, 2018, 05:37:45 AM

Hi Team,

I have a scenario where customer requests a callback using mobile application. Once call is setup I am sending SMS to customer.
When SMS is sent it doesnt create any entry in DB. So i have to manually create Interaction in DB using Create Interaction Block of Composer. In addition i want to update the Text Column of dbo.interaction table in UCS DB with SMS text. I tried using UCSUpdate Record block but it updates all the interaction attributes except Text and Structured Text in UCS DB. Text Column is always NULL.

I tried same using Create Interaction block CONTENT  options , but no luck. Composer document says I need or have to attach user data. I am not sure how to do that. User data block i tried but  it doesnt add User data i need.

can you please suggest how i can attach user data in Composer?

Title: Re: Update UCS DB
Post by: gen_den on February 05, 2018, 03:20:21 PM

Any suggestions guys?