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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Genesys8888 on February 05, 2018, 03:36:46 PM

Title: [Alarm Conditions] - only trigger a reaction script for a specific time period?
Post by: Genesys8888 on February 05, 2018, 03:36:46 PM

Hi all,

Is it possible to configure an "Alarm Conditions" to only trigger a reaction script for a specific time period?
For exemple, when an alarm is raised on the SCI, I want it to only trigger a reaction script say from 6 PM to 6 AM.
Is there some options we can add to the Annex tab of the alarm to do this?

Thanks in advance for your help

Title: Re: [Alarm Conditions] - only trigger a reaction script for a specific time period?
Post by: cavagnaro on February 05, 2018, 03:57:44 PM

Nope
You could however on a strategy command SCS to send an alarm, and in the strategy create the schedule it would trigger.
However, is about a routing warning, not about licensing, cti link down or any other alarm that is above that interaction control.

Title: Re: [Alarm Conditions] - only trigger a reaction script for a specific time period?
Post by: Genesys8888 on February 06, 2018, 10:45:53 AM

OK. noted.
Thank you very much Monsieur!