Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony on January 01, 1970, 12:00:00 AM

Title: AHT for Virtual Queues?? Is it possible?
Post by: Tony on January 01, 1970, 12:00:00 AM

Hello,

Has anyone setup AHT stats for Virtual Queue's. We have tried to set this up but are not getting any data for Queue Handling Number or Queue Handling Time, therefore AHT is a null value. Can anyone provide me a suggestion as Genesys support has not gotten back to me with a response, what a suprise;)

Thanks,
Tony

Title: AHT for Virtual Queues?? Is it possible?
Post by: Superglide on January 01, 1970, 12:00:00 AM

I know that we do these against a VQ. Will ask the team exactly how tomorrow its a holiday today.
Cheers