Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on February 14, 2018, 03:27:25 PM

Title: Bright Pattern and the future of Genesys
Post by: victor on February 14, 2018, 03:27:25 PM

So, iI am looking into Bright Pattern, and I continue to be puzzled by how it is all staffed by former Genesys folks. After playing with it for a week, it feels like a very robust and well-thought out product. I especially like the way it focuses on cloud part of the interaction and not voice. It feels additive to Salesforce, while Genesys feels like something that overlaps with Salesforce. Has anyone tested it yet? If so, what are you thoughts?

Thank you!
Vic

Title: Re: Bright Pattern and the future of Genesys
Post by: hsujdik on February 15, 2018, 02:24:09 PM

Nice, I didn't know it until now. Looks promising. I will request a live demo and share thoughts