Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: C_Genesys on February 16, 2018, 09:27:53 AM

Title: Calls got stuck for some skills
Post by: C_Genesys on February 16, 2018, 09:27:53 AM

After switching URS from Backup to primary , call in some skill got stuck

call_kpl_time  option  in URS and check-stuck-calls  in Stat server options is already in place .

What could be the issue ? 

Title: Re: Calls got stuck for some skills
Post by: catanirex on February 16, 2018, 11:53:33 AM

URS option pickup-calls set on RP?