Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on February 27, 2018, 04:27:07 AM

Title: OutBound Report
Post by: raza990 on February 27, 2018, 04:27:07 AM

Hi,

Can we take below information via PSDK ?

1. Campaign Name
2. Campaign Load Date
3. Campaign Unload Date
4. Campaign Start Time
5. Campaign Stop Time
6. Camping Mode (Preview, Predictive, Progressive)
7. Record dialed from calling list
8. Record left to be dialed in calling list.

Do we require PSDK license for this ?

Title: Re: OutBound Report
Post by: jarrod on March 05, 2018, 11:22:21 PM

1. Campaign Name - yes
2. Campaign Load Date - no
3. Campaign Unload Date - no
4. Campaign Start Time - no
5. Campaign Stop Time - no
6. Camping Mode (Preview, Predictive, Progressive) - yes
7. Record dialed from calling list  - no
8. Record left to be dialed in calling list. - no

You can monitor the commDn and pickup these events real time if you really want to use the PSDK.  SS would also be helpful and less effort.

Yes the PSDK is a licensed product.

Title: Re: OutBound Report
Post by: raza990 on March 07, 2018, 02:16:54 AM

Thanks Jarrod, the same response I got from Genesys.