Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja Sekhar on March 03, 2018, 06:52:59 AM

Title: Dead Chat interactions in URS logs
Post by: Raja Sekhar on March 03, 2018, 06:52:59 AM

Hi Team,

I Have GMS/ORS based eServices  Lab . I can find few Chat interactions are executed by URS whenever i start it . I have tried restartng entire solution  (GMS/ORS/CHATSERVER/URS) , still the interactions are getting executed in URS.

Please suggest me on clearing all these interactions from my environment.

Title: Re: Dead Chat interactions in URS logs
Post by: cavagnaro on March 03, 2018, 01:34:49 PM

Check if they are offline at your strategy and just Terminate them. There is a udata for it, isoffline I think

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Title: Re: Dead Chat interactions in URS logs
Post by: hsujdik on March 05, 2018, 01:42:09 PM

If you want to be more radical, you can stop URS & IXN Server and delete them from the IXN Server database (table INTERACTIONS). Finally, start URS & IXN Server again