Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: abhigupt on March 12, 2018, 09:01:12 AM

Title: Avaya CM integration with Genesys SIp Server
Post by: abhigupt on March 12, 2018, 09:01:12 AM

Hi,

We have Avaya Media gateway and Avaya Call manager. We are looking to integrate this setup with Genesys Sip Server. Is it possible to create a sip trunk directly on Avaya Call manager(without purchasing Avaya Session Manager ) that can send calls to Genesys Sip Server.

Regards,
Abhinav

Title: Re: Avaya CM integration with Genesys SIp Server
Post by: voipy on March 15, 2018, 01:12:38 PM

I might be wrong here but I believe that AACM/Session Manager v6 upwards are not supported in a Genesys GVP/SIP Server 8.1 Environment.

However AACM with Genesys CTI is still supported.

Title: Re: Avaya CM integration with Genesys SIp Server
Post by: abhigupt on March 15, 2018, 01:18:57 PM

Thanks. All we are looking for is to have calls forward from AACM to Sip Server via a trunk group. I did checked with GTS and it is supported only if Sip server is above 8.1.x version....