Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on March 18, 2018, 06:13:24 AM

Title: Certification
Post by: Noufal on March 18, 2018, 06:13:24 AM

Dear Expert ,

Kindly help need support for Genesys inbound voice certification

Title: Re: Certification
Post by: cavagnaro on March 18, 2018, 12:55:08 PM

Support? Lol
There is documentation, training, do your lab, study it...
What would you want for support?

Enviado de meu E6633 usando Tapatalk

Title: Re: Certification
Post by: PFCCWA on March 19, 2018, 04:26:35 PM

Attend the Genesys Framework Operations and Administration courses (or self study).
They provide the best revision or study in preparation.
And working in a Genesys environment would help..

Title: Re: Certification
Post by: hsujdik on March 19, 2018, 05:18:13 PM

You can also use the Study Guide: http://www.genesys.com/resources/training/certification/ExamStudyGuide-802-DIV-v2.pdf

And here, the list off all Study Guides: https://inter.viewcentral.com/events/cust/search_results.aspx?cid=genesys&pid=1&lid=1&postingForm=search_results.aspx&cat1_id=189&location_group=North%20America&location_group=Online

Title: Re: Certification
Post by: Noufal on March 21, 2018, 06:11:05 AM

I need Framework study meterials

Title: Re: Certification
Post by: PFCCWA on March 21, 2018, 09:08:30 AM

[quote author=Noufal link=topic=10912.msg49556#msg49556 date=1521612665]
I need Framework study meterials
[/quote]

Then you need to attend the Framework Operations and Administration courses, or self study where you will be assigned an ebook and 1 month access (per course) to the training platform to complete.
Alternatively read through the framework, routing and reporting deployment guides - or at least attempt a real world deployment.

I have just completed this certification and found it pretty easy so no need to do college grade revision.