Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on March 19, 2018, 04:24:51 PM
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Hello,
We use CCA 8.1 (Datasourcer/Datamart/StatServer).
Genesys have advised there are data collection unit recommendations ie reporting templates should be within 400-700k statistics with individual ones at 200k.
However when I have searched documentation, there is no such statement, and only in articles can I see something referencing this - and even then it is 500-600k per data collection unit.
I wanted to check what other users have referenced when planning for deployment.
There looks to be a hardware influence, in that a powerful server will handle large collection unit, no matter how many stats are being collected.
thanks