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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on March 26, 2018, 05:12:58 PM

Title: Multiple Endpoints for Chat
Post by: gen_den on March 26, 2018, 05:12:58 PM

Hi Expert,

Is it possible to configure multiple endpoints for Chat? so that if suppose for a particular topic i can send Chat to one endpoint and for another topic to another endpoint?

As far as I understand in Chat only 1 endpoint is supported

Title: Re: Multiple Endpoints for Chat
Post by: cavagnaro on March 26, 2018, 05:24:29 PM

Jumm the end point applies when the chat interaction is created, URS has no work yet, URS is the one who can analyze the user fields...so no, you can't have 2 endpoints, what you can do in your strategy is to forward the IXN to another queue based on the criteria you need.

Title: Re: Multiple Endpoints for Chat
Post by: gen_den on March 26, 2018, 05:29:26 PM

Thanks Cav for Clarification :)