Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on April 09, 2018, 08:21:48 AM

Title: Chat Transcript
Post by: Noufal on April 09, 2018, 08:21:48 AM

Dear Expert,

I need to configure Chat transcript.  Any one can help with Steps??


Regards

Title: Re: Chat Transcript
Post by: cavagnaro on April 09, 2018, 11:22:18 AM

? What do you mean?
If you have Chat server already running then you have it.
To send the transcript just look at strategy samples that come with the Business Samples.

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Title: Re: Chat Transcript
Post by: Noufal on April 10, 2018, 05:30:55 AM

i have chat . but not having transcript to email . my question is

1. do we need e-mail server  /any additional licence to configure it ?
2. any one can share IRD strategy to compare ?

Title: Re: Chat Transcript
Post by: cavagnaro on April 10, 2018, 10:15:40 AM

Yes you need email server
No license
As.said, download the strategy samples from Genesys, it is all there


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Title: Re: Chat Transcript
Post by: Noufal on April 11, 2018, 01:34:03 PM

to configure email server i do not have application template

Title: Re: Chat Transcript
Post by: cavagnaro on April 11, 2018, 01:36:45 PM

So...get it from installer folder...
Follow common application instalation please


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