Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: qoternaud on April 10, 2018, 09:22:21 AM

Title: Not Connected to SCS [GA]
Post by: qoternaud on April 10, 2018, 09:22:21 AM

Hello and thanks for the time you'll take to read this,

So i installed and GA and configured everything, at least i think i did.  ::)
But i don't have the status of the applications even if my SCS exists and has connections to the Msg Server and the ConfServer.

It's really strange since i tried to install SCI and this interface can connect to the SCS without a problem and see the status of each app/host.

I was thinking about roles and rights in GA.

If anyone has an idea please let me know, and if you need any informations just ask me.

Title: Re: Not Connected to SCS [GA]
Post by: Tambo on April 10, 2018, 09:40:27 AM

is it in your TNSNAMES.ORA file?

Title: Re: Not Connected to SCS [GA]
Post by: Kubig on April 10, 2018, 09:40:34 AM

Did you configure the connection to the SCS on object used for GA?

Title: Re: Not Connected to SCS [GA]
Post by: cavagnaro on April 10, 2018, 10:16:51 AM

The default app needs connection to SCS.

Enviado de meu E6633 usando Tapatalk

Title: Re: Not Connected to SCS [GA]
Post by: qoternaud on April 10, 2018, 11:31:06 AM

Problem solved :

Yes the tnsname.ora was correct, i double checked just in case

The problem is that i needed to add SCS to the default app,

Thx everyone.

(Ps: i don't know how to mark this as solved)