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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on April 19, 2018, 04:10:07 PM

Title: Option to exclude calls without using filter
Post by: PFCCWA on April 19, 2018, 04:10:07 PM

Hello,

Is it possible to exclude specific calls from reporting without applying a filter to every statistic?
Using CCA (Datasourcer/Datamart/DMA).
We want to exclude calls from being counted that contains a certain ANI.
I managed to do this for an agent template , where the filter was applied (CLI=11111) to N_INBOUND statistic.  However we have 60 plus statistics which I want to exclude for (ie HOLD/WORK/TALK TIME). 
So I have to do this for every statistic in any template required or there is a universal option available to do it?

thanks,

Title: Re: Option to exclude calls without using filter
Post by: cavagnaro on April 19, 2018, 04:47:28 PM

No way to do it in general as each statistic is individually counted.

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Title: Re: Option to exclude calls without using filter
Post by: victor on April 20, 2018, 05:39:49 AM

Lol, just add "DO_NOT_TRACK" to attach data and create a filter to exclude that.

Title: Re: Option to exclude calls without using filter
Post by: PFCCWA on April 20, 2018, 08:21:01 AM

Sorry cannot find that in genesys articles.
we have a filter already in statserver which is going to be applied to all statistics in DMA report layout.
the problem is there are a lot (>60) so wondered if there was a more simplified way to do this.