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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 19, 2018, 09:09:16 PM

Title: 1 TServer with 2 URS
Post by: cavagnaro on April 19, 2018, 09:09:16 PM

Hi guys
I am facing an issue and only solution seems to be different URS for each segment of agent groups. Why? Because of verification-time and other URS unique parameters.
So, what should I have to consider? I have never done this scenario. So far I know I have to take care of [font=Arial][size=15px]event_arrive option on each RP that I want to control for each TServer/URS combination[/size][/font]
[font=Arial][/size][/font]
[font=arial, helvetica, sans-serif][/size][size=15px]Any suggestions?[/size][size=15px][/font]
[font=arial, helvetica, sans-serif][/size][size=15px]Of course, agent groups for each one would be unique, like one URS for Inbound and other for Outbound[/size][size=15px][/font]

[font=arial, helvetica, sans-serif][/size][size=15px]Regards[/size][size=15px][/font]

Title: Re: 1 TServer with 2 URS
Post by: victor on April 20, 2018, 05:38:49 AM

Hey,

we used to use LDS for distribution of load with URS as well as just having stand-alone URS for different groups. On top of the verification time, it is important that you use agent-reservation and the same Stat Server! I cannot emphasize this enough: same Stat Server is a must.

As for event_arrive, it is not mandatory. At least, I do not recall it being so, unless you want to set up priority for your URS so that in case one URS crashes, you have your other URS pick it up. I would definitely suggest looking into it.

But, in practice, why in the world would you want to have two URS target the same agent group?

Title: Re: 1 TServer with 2 URS
Post by: hsujdik on April 23, 2018, 12:06:11 PM

I believe event_arrive would help him actually, since he wants different URS acting on different RPs, right Cav? In that case, you set event_arrive to "none" on the RP under the section containing the name of the URS that you DONT want to route on that RP.

Title: Re: 1 TServer with 2 URS
Post by: cavagnaro on May 04, 2018, 12:31:26 AM

And what about licenses?
Will both share the same flexlm and won't be rejected?

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Title: Re: 1 TServer with 2 URS
Post by: hsujdik on May 04, 2018, 02:26:21 PM

There shoudn't be any issues. As per Licensing Guide, page 70:

- The value of router_seats corresponds to the maximum number of concurrently enabled places for routing of interactions.
- This comprises agent places and also IVR ports in cases when they are represented as places for the purpose of routing.
- [b]Each URS instance has the whole amount of router_seats licenses to its disposal.[/b]

Title: Re: 1 TServer with 2 URS
Post by: cavagnaro on May 04, 2018, 02:33:07 PM

Oh
Duh
Thanks! Forgot to read my documentation [emoji14]

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