Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on April 25, 2018, 02:08:01 PM

Title: CHAT AGENT LIC ISSUE
Post by: Noufal on April 25, 2018, 02:08:01 PM

Experts ,

I have 10 Chat Agent LIC installed in the system but once i reach to 6 i cant login rest , it gives error in Workspace as say check out licesense ..

Kindly advice

Title: Re: CHAT AGENT LIC ISSUE
Post by: n3vek7 on April 25, 2018, 02:16:21 PM

And, what's in your license file ?  :-X

My bet, 6 seat.
If not, look at the license options on the interaction server.

Title: Re: CHAT AGENT LIC ISSUE
Post by: Noufal on April 25, 2018, 02:27:03 PM

in LIC file it 10  and option in interaction is 10

Title: Re: CHAT AGENT LIC ISSUE
Post by: cavagnaro on April 25, 2018, 03:06:30 PM

Post it please and IXN logs showing the time where the error occurred

Enviado de meu E6633 usando o Tapatalk

Title: Re: CHAT AGENT LIC ISSUE
Post by: Noufal on April 26, 2018, 04:55:29 AM

2018-04-25T15:13:54.890 Trc 30001 Starting in BACKUP mode, using dbid 167 for database operations
2018-04-25T15:13:54.983 Trc 30101 Starting license manager using group id '167'
2018-04-25T15:13:54.999 Std 07101 Feature 'ics_multi_media_agent_seat': 10 licenses checked out
[u][i][i]20[b]18-04-25T15:13:55.046 Std 07101 Feature 'ics_live_web_channel': 10 licenses checked out[/b][/i][/i][/u]
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'registration-timeout' = '30'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'max-interactions-per-pull' = '100'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'max-interactions-per-snapshot' = '500'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'handling-timeout' = '180'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'routing-timeout' = '720'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'delivering-timeout' = '30'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'statistic-interval' = '5'

Title: Re: CHAT AGENT LIC ISSUE
Post by: cavagnaro on April 26, 2018, 03:16:01 PM

Post the log snippet of the error occurance, not the license load...

Title: Re: CHAT AGENT LIC ISSUE
Post by: Noufal on May 23, 2018, 12:44:24 PM

agents are configured for voice and chat .. and chat license is 10. if i cross 10 (chat +voice ) agent , i am  removing Agent login and Skill , but its not helping to reduce .
what else i need to remove to do not count agent in Chat license ?

Title: Re: CHAT AGENT LIC ISSUE
Post by: n3vek7 on May 28, 2018, 11:17:28 AM

[quote author=Noufal link=topic=10958.msg49934#msg49934 date=1527079464]
agents are configured for voice and chat .. and chat license is 10. if i cross 10 (chat +voice ) agent , i am  removing Agent login and Skill , but its not helping to reduce .
what else i need to remove to do not count agent in Chat license ?
[/quote]

It's the role that determines which media the agent will login when he connects. Remove the role for chat if you don't want to use it.