Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on May 01, 2018, 09:23:00 AM

Title: MOH
Post by: Noufal on May 01, 2018, 09:23:00 AM

Deas ,

I need to configure each Route point different MOH (music on hold) now its taking same from MOH folder

Title: Re: MOH
Post by: hsujdik on May 01, 2018, 04:26:39 PM

You must have SIP Server version 8.1.102.31 or later in order to be able to customize Music on Hold based on Routing Point.

Check pages 194 through 197 of this manual: https://docs.genesys.com/Special:Repository/81fr_dep-sip.pdf?id=2e30d00a-05d6-4c84-a539-eb7ddcbde5f4

Title: Re: MOH
Post by: Noufal on May 08, 2018, 02:20:50 PM

i am not able , if i configure otion to RP .its nothing playin.

Title: Re: MOH
Post by: n3vek7 on May 10, 2018, 01:40:35 PM

[quote author=Noufal link=topic=10960.msg49843#msg49843 date=1525789250]
i am not able , if i configure otion to RP .its nothing playin.
[/quote]

ok.... and what the logs says?