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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: hasitha on May 04, 2018, 04:30:06 AM

Title: Screen recording could not generate with some agent ID's
Post by: hasitha on May 04, 2018, 04:30:06 AM

Hi All,

Just want check whether anyone of you experienced this issue that when we create new users , GIR could not generate screen recordings for them. But voice recordings are fine. As I checked , it looks like RWS could not recognized these users and return  Authentication failed as below.

* Closing connection #0
{"statusCode":20,"statusMessage":"Authentication failed: username and/or password is incorrect"}

If you have any idea , highly appreciate

Tnx,

Hasi

Title: Re: Screen recording could not generate with some agent ID's
Post by: vjicecool on May 10, 2018, 03:25:09 PM

Does this happen in all environments lab/stg?

was screen recording software loaded on desktops

Title: Re: Screen recording could not generate with some agent ID's
Post by: Kubig on May 11, 2018, 05:22:00 AM

Check whether the IRWS is configured as sync node and also if these persons exist on Cassandra level

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