Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on May 10, 2018, 03:32:07 PM

Title: Unable to create Alarm condition
Post by: vjicecool on May 10, 2018, 03:32:07 PM

Hi Folks

I would like to create an custom alarm for the below message, where the log detect id is 20013

[b]08:14:15.971 Std 20013 [MsgIn-4] <pop-client_xx> Invalid login to corporate E-mail Server for username xxxxx.[/b]

when i tried to create the alarm in CME ( i am a super admin) where Selection mode = any
I get the error message " SCEE016 - Invalid or missing value. the specified information is not with inthe range"

any suggestion on  how to proceed.

Title: Re: Unable to create Alarm condition
Post by: cavagnaro on May 10, 2018, 05:52:07 PM

Why not use SCI?

Title: Re: Unable to create Alarm condition
Post by: vjicecool on May 10, 2018, 08:55:48 PM

[quote author=cavagnaro link=topic=10970.msg49855#msg49855 date=1525974727]
Why not use SCI?
[/quote]

thanks for the suggestion, i tried and it worked