Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bundes on May 18, 2018, 01:42:43 PM

Title: GIR architecture
Post by: bundes on May 18, 2018, 01:42:43 PM

Hy,

I am designing a recording architecture with Genesys and I miss some informations, even if I tried looking on the Genesys Site.

Does the MCP have both RTP stream while it records ? Or does it only have one leg (conference) ?

My extended question, which is linked with the last one, is: Is the GIR solution compliant with CTI Less solution ? (Sip Server behind an PBX).

Thanks for your help.

Title: Re: GIR architecture
Post by: Kubig on May 19, 2018, 04:44:44 AM

Of course having both streams (customer and agent). GIR solution is Pure IP, so it is based on SIP and does not matter what is before SIP (of course the recorded endpoints must be on SIP)

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