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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on May 22, 2018, 07:56:11 AM

Title: Two CONN ID's in GMS callback
Post by: gen_den on May 22, 2018, 07:56:11 AM

Hi Team,

Whenever there is Callback to the customer in  SIPServer Logs I see that for one callback call, two ConnIDs are used: one ConnID for the call itself on the routing point and another ConnID for events in the VQ.

My testcall has ConnID 05a702bdb4cb0051 but in vq_callback_1212_mf are events with ConnID 007a02b18fd904aa


2018-05-18T08:58:04.948 Trc 04541 RequestDistributeEvent received from [54] (00000007 URS_P 10.210.146.7:49919)
message RequestDistributeEvent
AttributeUserEvent EventQueued
AttributeReferenceID 4294967295
AttributeCustomerID 'Vodafone'
AttributeConnID [b]007a02b18fd904aa[/b]
AttributeThisDN 'vq_callback_1212_mf'
AttributeThisQueue 'vq_callback_1212_mf'
AttributeThisDNRole 2
AttributeOtherDNRole 1
AttributeUserData [431] 00 09 00 00..
'_CB_SERVICE_ID' '1014-852488c2-14d7-479d-a6bd-cea7bdd0da1b'
'_CB_T_SERVICE_START' '1526626684'
'_CB_T_CALLBACK_ACCEPTED' '1526626800'
'_CB_T_NEXT_REDIAL_ATTEMPT' 'undefined'
'_CB_N_IS_SNOOZED' 'false'
'GMS_ROUTABLE' '0'
'RouterData70' '("t"="1526626684 935")'
'GMS_Target_Requested' '[{"target":"callback_1212_mf@StatServer_URS_P.GA","timeout":"14400","clear":true},{},{},{},{}]'
'GMS_Target_Used' 'callback_1212_mf@StatServer_URS_P.GA'
AttributeExtensions [125] 00 05 00 00..
'SIGNATURE' 'router'
'NAME' 'URS_P'
'VERSION' 'Version: 8.1.400.35'
'CLUSTER' 'URS_P'
'VQID' '02881CIPQ4D1VEC30U9D42LAES0NLV71'
AttributeTimeinSecs 1526626684 (08:58:04)
AttributeTimeinuSecs 938000
AttributeTimeout 60
2018-05-18T08:58:04.948 Int 04543 Interaction message "RequestDistributeEvent" received from 54 ("URS_P")


---------------------

@08:58:05.1309 [0] 8.1.102.96 distribute_response: message EventDialing
AttributeEventSequenceNumber 0000000000119cae
AttributeTimeinuSecs 130963
AttributeTimeinSecs 1526626685 (08:58:05)
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 1
AttributeReferenceID 982
AttributeOtherDNRole 2
AttributeOtherDN '01722610907'
AttributePartyUUID '01I5OJLD3SDE34V11AAD42LAES0000UP'
AttributeThisQueue '12001'
AttributeThisDNRole 1
AttributeThisDN '12001'
AttributeDNIS '01722610907'
AttributeUserData [656] 00 0e 00 00..
'GMS_Call_Direction' 'USERTERMINATED'
'GMS_Cb_Desired_Time' '2018-05-18T07:00:00.000Z'
'GMS_Cb_Type' 'scheduled'
'GMS_Customer_Number' '01722610907'
'GMS_Orig_Service_ID' '1014-852488c2-14d7-479d-a6bd-cea7bdd0da1b'
'GMS_RP_Used' '12001@Switch_callback'
'GMS_ServiceName' '1212_mf'
'GMS_Service_Data_ID' '1014-d8e8f79d-65b2-4dfa-a5d4-9143627c6f48'
'GMS_Service_ID' '1014-852488c2-14d7-479d-a6bd-cea7bdd0da1b'
'GMS_Target_Selected' '""'
'GMS_UserData' '{}'
'GMS_UserTerminated_First_Connect_Party' 'CUSTOMER'
'GMS_VQ_Used' 'vq_callback_1212_mf'
'ORSI:ORSCluster_1:0'(list) 'Session' '00LQEHH50GDADE8F3AAD42LAES00H641'
                            'Node' '1027'
                            'Url' 'http://10.210.148.26:9015/scxml'
AttributeCallUUID '01028P5D20DE34V11AAD42LAES00002H'
AttributeConnID [b]05a702bdb4cb0051[/b]
AttributeCallID 16778297
AttributeLocalCallType 3
AttributeCallType 3
AttributeCallState 0

can you please let me know if this a normal behavior?

Title: Re: Two CONN ID's in GMS callback
Post by: terry on May 22, 2018, 06:09:48 PM

Probably - when URS runs strategy (look for target, distribute VQ events) for callback - there is no yet "real" call which connid can be used.
It will be created (EventDialing) only after agent will be found (i.e. after URS ends with it part of job).

Title: Re: Two CONN ID's in GMS callback
Post by: gen_den on May 23, 2018, 07:17:45 AM

Thank you Terry for reply :)