Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: svivekkumaran on May 24, 2018, 07:56:40 AM

Title: How to get the agent availability details in the particular agent group
Post by: svivekkumaran on May 24, 2018, 07:56:40 AM

How to get the agent availability details in the particular agent group in the Chat SCXML development

Title: Re: How to get the agent availability details in the particular agent group
Post by: Rutger on May 24, 2018, 01:59:01 PM

We are checking for the amount of agents logged in on an agent group:

varStatAgentsLoggedIn = _genesys.statistic.sData(varAgentGroup, 'StatAgentsLoggedIn');