Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: qoternaud on May 29, 2018, 08:19:30 AM

Title: No Tenant Found
Post by: qoternaud on May 29, 2018, 08:19:30 AM

Hello and thanks for the time you'll take to read this,

I'm trying to start my SIP Server but i get an error :
[i]Error : No tenant found for the main application - exiting ...[/i]

i don't understand why this happening because i already started an URS and a Start Server for example, and everything is fine, and i never have had this error for the rest.

If you have any ideas, let me know,

Regards.

Title: Re: No Tenant Found
Post by: cavagnaro on May 29, 2018, 12:01:57 PM

So...add a Tenant for the application at configuration

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Title: Re: No Tenant Found
Post by: n3vek7 on May 29, 2018, 12:05:22 PM

In the SIP Server application object, do you have a tenant ( named "Environment" ), in the section T-Server ?

Title: Re: No Tenant Found
Post by: qoternaud on May 29, 2018, 12:22:18 PM

Thanks n3vek7, in the T-Server section i only have 4 sections :
- Management Port : x
- Check tenant profile : False
- Compatibility port :
- server-id : <to configure ...>

no Environnement tenant in this section.

Could you specify please cavagnaro ?

In the options of the SIP Server ? Or in the tenant menu ?

Thanks for your answers.

Title: Re: No Tenant Found
Post by: cavagnaro on May 29, 2018, 12:23:56 PM

Add a Tenant in the Tenant tab...
Just follow basic instalation guide

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Title: Re: No Tenant Found
Post by: n3vek7 on May 29, 2018, 12:42:25 PM

Oh, I provided info for GA, you must be with GAX,than, cavagnaro gave you the answer.
Tenant Tab should do it.

Title: Re: No Tenant Found
Post by: qoternaud on May 29, 2018, 12:57:04 PM

I'm using GA not GAX but yes i'll will try,
[u][b]
SOLVED :[/b][/u]
i was checking T-Server in the option pan and not in the Configuration Pan,
Thanks N3vek