Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: isamukku on June 04, 2018, 03:32:18 AM

Title: About the method of teleworking using nailed-up.
Post by: isamukku on June 04, 2018, 03:32:18 AM
Nice to meet everyone.

I am thinking about handling for telecommuters.
Can these things be realized in Genesys?
or anyone already realized it?

1. Telecommuters wire call to the outside telephone number of the call center.(XXX-XXX-XXXX)
I want to log in as an agent.

2. The customer calls another telephone number.(YYY-YYY-YYYY)

3. The agent described in 1 and the customer explained in 2 are connected

As far as I see the Genesys documentation, I thought that it could be realized with a Nailed - Up connection.

However, it was impossible to realize it by setting the configuration while looking at it.
please give me advice.


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These information did not bring me sweet fruits.

https://docs.genesys.com/Documentation/SIPS/8.1.1/Dep/NailedUp
Agent Establishes the Nailed-Up Connection by Calling into a Contact Center Route Point
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My English isn't so good.
Title: Re: About the method of teleworking using nailed-up.
Post by: vmc on June 04, 2018, 09:18:21 AM
Please paste an example of an extension conf.  Do agents normally use SIP end point?

Sent from my Redmi Note 3 using Tapatalk

Title: Re: About the method of teleworking using nailed-up.
Post by: cavagnaro on June 04, 2018, 01:58:12 PM
So...where are you stuck at?
Which part? What error are you getting or which phase are you stuck at?
Title: Re: About the method of teleworking using nailed-up.
Post by: isamukku on June 05, 2018, 05:42:29 AM
Both of you, thank you for responding.

my bad, that the information I show off is too little.

We update detailed information collectively.
(Because of my English ability, this will take some time)

In the meantime, I pray for not being forgotten.
Title: Re: About the method of teleworking using nailed-up.
Post by: isamukku on June 08, 2018, 07:42:24 AM
agent don't use SIP Endpoint.
I have created this trunk DN and routing point DN.

*Trunk DN
Number:Trunk_xxx-xxx-xxxx
[TServer]Section
capacity=1
contact=gcti::park
priority=1
refer-enabled=false

*Routing Point DN

Number:xxx-xxx-xxxx
[TServer]Section
contact=gcti::park

After doing this setting, I haved putting a call from the outside.
The result was that the call only arrived at the RP DN of xxx - xxx - xxxx and did not seem to have succeeded nailed-up connection.
TRouteCall to gcti :: park was also not issued.

I thought that the setting for the Remote TDM Agent that was describ in the document was necessary but no information on the setting was found.
Title: Re: About the method of teleworking using nailed-up.
Post by: victor on June 08, 2018, 12:10:59 PM
Isamu,

you need to have

connect-nailedup-on-login = RoutingPointDN for nailed connection. Put it on DN that agent uses.

Title: Re: About the method of teleworking using nailed-up.
Post by: isamukku on June 13, 2018, 01:50:30 AM
Vic,

Thanks for your advice.

I will try it.
Title: Re: About the method of teleworking using nailed-up.
Post by: isamukku on June 14, 2018, 08:15:02 AM
Hello,

I got confused when configuration.

What I want to do is not to use WDE or softphone.
The agent calls from the legacy telephone network to the call center.

Is there a to do Agent Login just by making a call?
I do not know that.

Perhaps it is about this?
"Remote Agents with Non-provisioned DNs"

In that case, I can not use it due to version restrictions.
Title: Re: About the method of teleworking using nailed-up.
Post by: isamukku on June 15, 2018, 09:46:26 AM
i think progressed a little.

As a result of the following configuration, Nailed-Up connection could be maded within the call center.

1.Add option to [TServer]Section at DN used by AgentLogin.
connect-nailedup-on-login = "RoutingPointDN for nailed connection"
line-type = 1
reject-call-notready = true
dual-dialog-enabled = false
refer-enabled = false

2.Log in using the DN created in No. 1 at WDE.

3.Call from the outside telephone to the RP.
The strategy of this RP is transferred to "RoutingPoint DN for nailed connection".

4.Call was established instantly.

It is the remaining problem to realize this without using WDE.

I will continue to challenge.

We will update here if updates or misunderstandings are found in the future.
Title: Re: About the method of teleworking using nailed-up.
Post by: Kubig on June 15, 2018, 10:04:30 AM
Is there any reason why you do not use DN less function which is provided by the WDE by default? From my point of view, this function is more user friendly and also saves technical resources.
Title: Re: About the method of teleworking using nailed-up.
Post by: cavagnaro on June 15, 2018, 12:49:35 PM
Without WDE how would you control agent status? Ready, Not Ready...in old legacy pbx this was made via prefixes (dtmf) but on sip server this wouldn't work

Enviado de meu E6633 usando o Tapatalk

Title: Re: About the method of teleworking using nailed-up.
Post by: victor on June 20, 2018, 09:00:55 PM
Cav,

endpoint should cover this part of the trick.

[quote author=cavagnaro link=topic=10997.msg50048#msg50048 date=1529066975]
Without WDE how would you control agent status? Ready, Not Ready...in old legacy pbx this was made via prefixes (dtmf) but on sip server this wouldn't work

Enviado de meu E6633 usando o Tapatalk
[/quote]
Title: Re: About the method of teleworking using nailed-up.
Post by: isamukku on June 22, 2018, 08:51:59 AM
Kubig,

The reason why I do not do it is clear.

1. I just did not know its function.
2. The assumed agent is considering working at home. This agent does not have Internet connection to the inside of the call center.
agent have possess only smartphones or legacy phone.

Thank you for the information on DN less function.

I examine the corresponding function.

If this feature is capable of registering to the WDE inside the contact center via smartphone or legacy phone, it is good.