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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: zwerg82 on June 06, 2018, 12:15:45 PM

Title: GAX - JDBC DAP with Oracle Dataguard [SOLVED]
Post by: zwerg82 on June 06, 2018, 12:15:45 PM

Hi all,

does anybody have an Oracle DB with Dataguard up and running?

I'm currently setting up a new environment and the customer has an Oracle Database with a Physical Standby (Dataguard).

It's actually working fine with a regular DAP and DB Server but with GAX a switchover is not working due to the JDBC Connection.

Even by using the custom application Option "jdbc_url" and adding both hosts and activating failover.

It looks like Genesys is not even trying the 2nd host and just returns an ORA-12514 which indicates that only the "old" Primary is tried and the Service is shut down due to the implemented trigger.

[u]Update1:[/u]
I've checked the GAX logs and it obviously doesn't use the jdbc_url Parameter at all:
[code]jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=192.168.66.21)(PORT=1521))(CONNECT_DATA=(SERVICE_NAME=CORE))(FAILOVER_MODE=(TYPE=SELECT)(METHOD=BASIC)(RETRIES=10)(DELAY=5)))[/code]

But the jdbc_url is configured like that:
[code]jdbc:oracle:thin:@(DESCRIPTION=(FAILOVER=on)(ADDRESS=(PROTOCOL=TCP)(HOST=192.168.66.22)(PORT=1521))(ADDRESS=(PROTOCOL=TCP)(HOST=192.168.66.22)(PORT=1521))(CONNECT_DATA=(SERVICE_NAME=CORE)))[/code]

The configured jdbc_url is working properly when I'm testing it with SQLDeveloper

[u]Update2:[/u]
I've also tried using "jdbc-url" as there is a missmatch in the Documentation between GIM (jdbc-url) and GAX (jdbc_url).
Unfortunately no positive result.

[u]Update3:[/u]
By studying the logs, I've found the following:

[code]JDBC URL is not configured in DAP application[/code]

But it definitely is.


Hope somebody can help.

Best regards,
Zwerg

Title: Re: GAX - JDBC DAP with Oracle Dataguard
Post by: zwerg82 on June 06, 2018, 07:01:06 PM

I've resolved the issue.

There is obviously a typo in the documentation:

[code][GAX]
jdbc_url=....[/code]

instead of:

[code][gax]
jdbc_url=....[/code]

Title: Re: GAX - JDBC DAP with Oracle Dataguard [SOLVED]
Post by: victor on June 08, 2018, 11:57:25 AM

Hmmm, we never ran into this problem yet.

JDBC URL is not configured in DAP application - usually the issue is improperly labeled section. Have you checked Annex?

Title: Re: GAX - JDBC DAP with Oracle Dataguard [SOLVED]
Post by: zwerg82 on June 14, 2018, 07:26:18 AM

Hi victor,

according to Genesys Docs it is:

[quote]Starting in GAX 8.5.25x, you can create a custom JDBC URL to connect to the GAX Database. This URL is specified in the Database Access Point (DAP), and is an alternative to using a connection based on the DAP object that enables access to the GAX Database.[/quote]

And they are stating the following:
[quote]To configure a custom JDBC URL, use the jdbc_url option in the [GAX] section of the DAP object. If this option is not configured, GAX will use the DAP object values for establishing the connection.[/quote]

As mentioned above, it's not [GAX] but [gax]