Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on June 11, 2018, 08:49:20 AM

Title: Any way to make a print from URS 7.5 to appear in TServer 7.5 logs?
Post by: Gef Buneri on June 11, 2018, 08:49:20 AM

Hi all, hope all fine around there.


As in object, I was wondering if there's a way to make a print (or using another function) to make infos collected by urs visible in TServer logs.


The goal is to have in a single file all informations about call (conn_id, absolute start time, absolute end time, extension dn and agent login who responded to a call, domain), 'cause in TServer logs I can collect a lot of infos, but very often they're aren't stored systemically in the files, and for a lot of infos theres isn't a clear relation between the call and its identity (uuid, connection id, etc.).

Best regards,

Gef.

Title: Re: Any way to make a print from URS 7.5 to appear in TServer 7.5 logs?
Post by: cavagnaro on June 11, 2018, 11:27:02 AM

1. No, unless you use attached data as "log" but...
2. If you connid changes for same call you have another bigger issue. I think we discussed that before


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Title: Re: Any way to make a print from URS 7.5 to appear in TServer 7.5 logs?
Post by: Gef Buneri on June 11, 2018, 11:49:45 AM

Hi Cav, me too does not want to use attach data too intensively. At the moment I'm joining all the info extracting them from both the tserver and urs log files; I guess I must continue to do so.

Title: Re: Any way to make a print from URS 7.5 to appear in TServer 7.5 logs?
Post by: cavagnaro on June 11, 2018, 12:10:21 PM

That is what you usually do as many times you have to read between lines as well on events and log snaps where connid is not a  key

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Title: Re: Any way to make a print from URS 7.5 to appear in TServer 7.5 logs?
Post by: Gef Buneri on June 11, 2018, 12:19:44 PM

Yessir, exactly. Just tried a shot to see if I could save some file handling work.

Title: Re: Any way to make a print from URS 7.5 to appear in TServer 7.5 logs?
Post by: victor on June 20, 2018, 09:25:35 PM

One way to go about it is to actually do what we did: create a tool that merges logs from multiple servers into one.

Simple way: use dancer's shell (https://www.netfort.gr.jp/~dancer/software/dsh.html.en) and then

dsh -Mac -- tail -f /var/log/genesys8/*.log

The -a is for all machine names that you've defined in ~/.dsh/machines.list
The -c is for concurrent running of tail
The -M prepends the hostname to every line of output.

We found that scanning logs in realtime or near-relatime provides us with a plethora of information otherwise inaccessible to an average Genesys admin

Look into http://logscape.net/ - the github version is amazing.