Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on June 22, 2018, 07:57:24 AM

Title: 'RStrategyName' value in TServer 7.5 LOGs referring to wrong object.
Post by: Gef Buneri on June 22, 2018, 07:57:24 AM

Hi all, hope all fine out there.

As in object, troubleshooting a call that seems eas abandoned I found the value referring to a very old strategy; it do exists, but is no longer loaded since time.

The call has not invoked the "OnCallAbandoned" strategy, instead seems it was dropped without continuing any logic.


From where is that value taken?


Here a log excerpt from TServer http://web.tiscali.it/modifiche/log_0001.rtf



Best regards,

Gef.


*** p.s. the call ends inside a subroutine; should I invoke OnCallAbandoned in each subroutine, or invoking it in the main app is enough? ***

Title: Re: 'RStrategyName' value in TServer 7.5 LOGs referring to wrong object.
Post by: cavagnaro on June 22, 2018, 01:50:15 PM

URS reset should fix. You are running a very old and buggy version.
I have seen that too many years ago

Enviado de meu E6633 usando o Tapatalk

Title: Re: 'RStrategyName' value in TServer 7.5 LOGs referring to wrong object.
Post by: Gef Buneri on June 22, 2018, 01:56:37 PM

Thanks Cav, sadly true :)

Roger that, I'll try URS reset.


Thanks a lot.

Title: Re: 'RStrategyName' value in TServer 7.5 LOGs referring to wrong object.
Post by: victor on June 23, 2018, 12:44:37 AM

Hey, Gef,

(nice chatting to you via email btw  ;D )

Have you looked at release notes for URS? What s the minor version of your URS? 7..5 was a pretty bad release for Genesys IMHO.

1. Any chance of a minor upgrade?
2. If you look through release notes? Even in 7.6 they have:
ER# 135559166 and it seems like it cannot really handle abandoned and diverted together as well.

As for what to do:

if you really what to deal with it, call OnCallAbandoned block in each strategy, and then once inside check for the call status prior to proceeding. This should ensure that you do post-routing as well as not have any false positives.

Title: Re: 'RStrategyName' value in TServer 7.5 LOGs referring to wrong object.
Post by: cavagnaro on June 23, 2018, 02:37:24 AM

He can't move to new release as he has no support from Genesys
We have faced some issues before ;)


Enviado de meu E6633 usando o Tapatalk