Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on June 26, 2018, 08:33:34 AM

Title: Call After Evaluation
Post by: Noufal on June 26, 2018, 08:33:34 AM

Dear Experts ,

I have working composer project for Call after evaluation and i need to add one more question , what i have to do for this . any one can help me on this ?

Title: Re: Call After Evaluation
Post by: Kubig on June 26, 2018, 09:32:55 AM

And what's the issue/problem on that? Just modify your project (suppose VXML project)

Title: Re: Call After Evaluation
Post by: Noufal on June 26, 2018, 09:53:28 AM

no issue , but additional one more question has to add .

so i don't know how to do it (i have composer project for current working one ) vxml

Title: Re: Call After Evaluation
Post by: Kubig on June 26, 2018, 12:29:41 PM

Without knowledge of your application, no one will be able to help you.

Title: Re: Call After Evaluation
Post by: victor on June 26, 2018, 11:49:41 PM

You mean to add one more question into the existing VXML? It is actually pretty simple: find the block with the current question and add it before the end of the voice flow.

Can you post the screenshot of the voiceflow?