Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: AJ Joubert on June 27, 2018, 12:46:19 AM

Title: Setting up to meet requirements
Post by: AJ Joubert on June 27, 2018, 12:46:19 AM

I am after some advice in the setting up of PureCloud WFM. I have team and location groupings that are virtual (not related to skills) and would like to schedule and manage based on location, more so than skill//
Queues are virtual, so staff can work from multiple sites. Also, I have back-office functions I want to include. I will upload their interaction volumes but need to know how to create these "queues"