Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on July 02, 2018, 09:09:10 AM

Title: Not Ready State per Channel
Post by: Noufal on July 02, 2018, 09:09:10 AM

Dear Experts ,

i can not make any agents not ready state on specific channel . (voice or chat)

it works as all not per channel

Title: Re: Not Ready State per Channel
Post by: Kubig on July 02, 2018, 11:35:24 AM

And what agent application do you use?

Title: Re: Not Ready State per Channel
Post by: Noufal on July 02, 2018, 12:40:25 PM

Workspace Desktop Edition 8.5

Title: Re: Not Ready State per Channel
Post by: Kubig on July 02, 2018, 02:11:31 PM

WDE is allowed to use channal as separate - try to read documentation - [b]agent-status.enabled-actions-by-channel[/b] option

Title: Re: Not Ready State per Channel
Post by: Noufal on July 03, 2018, 05:45:59 AM

Dear Kubig


Thank you for your support , and i happy to share its working

Title: Re: Not Ready State per Channel
Post by: Noufal on July 03, 2018, 06:12:24 AM

Dear ,

and i am trying to find option text direction  for chat when they type its should come right to left (arabic customer)

Title: Re: Not Ready State per Channel
Post by: cavagnaro on July 03, 2018, 01:31:47 PM

Don't mix questions please.
Check doc.genesyslab.com