Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: soyoung on July 03, 2018, 04:56:09 AM

Title: How to get Agent ID
Post by: soyoung on July 03, 2018, 04:56:09 AM

hi .. :)

i wanna get AgentID in IRD , and i show AgentID as attach data in WDE popup.


How to get Agent ID in IRD?? ??? ??? ???

Title: Re: How to get Agent ID
Post by: cavagnaro on July 03, 2018, 01:30:46 PM

UData[xxx] where xxx is your UserData KVP name...
Check your URS or TServer logs to find out the key name or your WDE config

Title: Re: How to get Agent ID
Post by: soyoung on July 04, 2018, 06:11:13 AM

oh.. thank you.. :-[

but,, i dont know "KVP name..."

where Can i check in WDE config ?

i cant check Tserver logs rigth away... :'(


https://docs.genesys.com/Documentation/GIM/8.5.0/Dep/GIMCommonKVPs

Title: Re: How to get Agent ID
Post by: Kubig on July 04, 2018, 08:28:15 AM

To be honest, I do not understand the business requirement for having AgentID visible on Agent application level (why the agent should see his ID?). Anyway, the agentID is not part of the attached data by default. So, you have to add it manually for example within routing (you can use cfg database as the source).

Title: Re: How to get Agent ID
Post by: soyoung on July 04, 2018, 08:46:00 AM

I want to realize last agent. so, i want to send the AgentID to Database and as a parameter for CRM connection.


AgentID is registered as "RTargetAgentSelected" with Business attributes value of GAX.
but, THis is not my setup. i don' know how to get AgentID
just, I can add AgentID as attatch data in WDE, and show AgentID in WDE

but, I can't use AgentID as variable in IRD.. :-[

let me know if you have a good idea...thank you  :'(

Title: Re: How to get Agent ID
Post by: Kubig on July 04, 2018, 09:01:18 AM

It is not necessary to develop something new, for LastAgent function just use the in-built functions provided by UCS component.

Title: Re: How to get Agent ID
Post by: soyoung on July 04, 2018, 09:06:53 AM

i know... but Genesys i am using is limited function because this is not on-premises.. :'(

Title: Re: How to get Agent ID
Post by: libra0789 on September 21, 2018, 06:22:16 AM

[quote author=soyoung link=topic=11037.msg50185#msg50185 date=1530695213]
i know... but Genesys i am using is limited function because this is not on-premises.. :'(
[/quote]I had met similar case then IRD only got the employeeID, so solution basically you need to add more DB query , connect urs with config DB dap then get username or any person info via employeeID . I think it is to late but maybe it help for who want to solve this question.
sorry for spam 😊