Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on July 11, 2018, 03:32:45 PM

Title: SCS alarm question
Post by: vjicecool on July 11, 2018, 03:32:45 PM

HI folks

I have a question, if SCS generates an alarm and we don't clear it in SCI, Can SCS generate another alarm of the same type.

I am able to generate an alarm and send an email alert, but if i didn't clear it scs is not generating alarm of the same type.

am i missing any setting?

thanks

Title: Re: SCS alarm question
Post by: hsujdik on July 11, 2018, 11:09:04 PM

If the new alarm has all the same parameters (is identical to the alarm already existing) then a new alarm [b]will not[/b] be generated and the reaction scripts will not be executed.