Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on July 13, 2018, 09:57:20 PM

Title: X-Genesys- makes Trunk gw call fail
Post by: cavagnaro on July 13, 2018, 09:57:20 PM

Hi guys
I have a problem with a carrier, when I call to GVP using it, the SIP Server attaches the X-Genesys headers to the SDP at the OK message, but seems the length of this KVPs are a problem for them
Is there a way to tell SIP Server not to send them to the Trunk?

Title: Re: X-Genesys- makes Trunk gw call fail
Post by: vmc on July 14, 2018, 08:13:59 AM

SIP trunk from carrier into SIP Server to GVP?  Cube, SBC?  What message do you get when it fails?

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Title: Re: X-Genesys- makes Trunk gw call fail
Post by: cavagnaro on July 14, 2018, 02:43:24 PM

Trunk to carrier.
What happens is that the carrier doesn't send an ACK after the 200 from Invite
Yes, we have a SBC in the middle but problem comes from the Carrier


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Title: Re: X-Genesys- makes Trunk gw call fail
Post by: hsujdik on July 14, 2018, 03:37:48 PM

Try setting the sip-proxy-headers-enabled to false on that trunk. I know it works for generated messages, but I’m not sure it will have the same effect on replies

Title: Re: X-Genesys- makes Trunk gw call fail
Post by: cavagnaro on July 14, 2018, 03:50:42 PM

Thanks
Will test it


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Title: Re: X-Genesys- makes Trunk gw call fail
Post by: cavagnaro on July 15, 2018, 07:52:35 PM

Yay! It works! Thanks