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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: molkemon on July 19, 2018, 04:55:48 PM

Title: CCPulse StartTime for Reason via state.CallData or state.Status object
Post by: molkemon on July 19, 2018, 04:55:48 PM

Hello,

is there a way to get the StartTime for the current reason an agent might be in while "NotReadyForNextStatus" from the state object?

I know that I can get the desired result by creating filters for each reason and then just use support statistics to get the time in current reason, but that is not what I'm asking. I want to know if it is possible using the state object, so I don't have to use support statistics.

The state.StartTime property only returns action StartTime, not action reason StartTime, same for the state.DNs.Actions.StartTime property.

Any ideas?

Title: Re: CCPulse StartTime for Reason via state.CallData or state.Status object
Post by: cavagnaro on July 19, 2018, 06:29:39 PM

No, you may wanna enable Reasons table at StatServer

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