Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Trim on January 01, 1970, 12:00:00 AM

Title: no cold standby?
Post by: Trim on January 01, 1970, 12:00:00 AM

Warning! The Management Layer does not support cold standby
redundancy type.

What? It would restart an application if it has crashed but it would not restart an application on a different server because the primary one has crashed?

I was under impression that we could do manual switchover even when the servers were in coldstandby!

Title: no cold standby?
Post by: Dave on January 01, 1970, 12:00:00 AM

Unless you license one of the High Availability options from Genesys, your license likely only covers one instance of any particular application. This began in 6.5, I believe.

Title: no cold standby?
Post by: Vic on January 01, 1970, 12:00:00 AM

I don't think you are correct, Dave,
because management layer does not need license.

And the beauty of cold standby is that you do not need to have additional license.

Anyway, can someone please see if they can do switchover between two servers that are installed on two different hosts?

I know that I can... I guess the manual is just not right...

Title: no cold standby?
Post by: Dave on January 01, 1970, 12:00:00 AM

Manual switchover, yes. Automatic switchover, no. The error message indicated above would be generated BY the management layer based on a user's attempt to configure a backup application in a cold standby mode (i.e. on another server without HA licensing).

Again, you can do it manually (start a different app when the primary fails - it will take up the appropriate license from License Manager and proceed just fine) but the Management Layer will not allow this to happen automatically. Nor will Genesys support an environment configured in this way.