Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ducth on July 31, 2018, 04:51:24 AM

Title: Add/Remove Products workspace Desktop Edition in Roles
Post by: ducth on July 31, 2018, 04:51:24 AM

Hi Guy,

I just create new roles name "WDE_Voice_Restrict_Make_Call_Role" for user. I want user can change role privileges in that roles.
But user can't see Workspace Desktop Edition in products.
What is wrong in my config? Can you give me an advice?

Thanks,
Duc

Title: Re: Add/Remove Products workspace Desktop Edition in Roles
Post by: cavagnaro on July 31, 2018, 03:09:07 PM

Can you please re-phrase your question?
You mean that at Roles you don't see WDE? Have you imported the Application Template?

Title: Re: Add/Remove Products workspace Desktop Edition in Roles
Post by: ducth on August 01, 2018, 01:24:20 AM

[quote author=cavagnaro link=topic=11071.msg50314#msg50314 date=1533049747]
Can you please re-phrase your question?
You mean that at Roles you don't see WDE? Have you imported the Application Template?
[/quote]

Hi bro,
User don't have this option in roles:
https://ibb.co/gW9N5e
(I can't upload image in this topic so I uploaded in other host)

Title: Re: Add/Remove Products workspace Desktop Edition in Roles
Post by: cavagnaro on August 01, 2018, 03:00:21 AM

So answer my questions...

Title: Re: Add/Remove Products workspace Desktop Edition in Roles
Post by: ducth on August 01, 2018, 03:18:43 AM

[quote author=cavagnaro link=topic=11071.msg50314#msg50314 date=1533049747]
Can you please re-phrase your question?
You mean that at Roles you don't see WDE? Have you imported the Application Template?
[/quote]

You mean that at Roles you don't see WDE?
=> Correct
Have you imported the Application Template?
=> Can you explain more? I don't know that.

Title: Re: Add/Remove Products workspace Desktop Edition in Roles
Post by: cavagnaro on August 01, 2018, 03:21:53 AM

Under CME or Gad you first import an application template for any Genesys application.
Please refer to basic framework documentation or WDE installation guide.


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Title: Re: Add/Remove Products workspace Desktop Edition in Roles
Post by: ducth on August 01, 2018, 03:46:11 AM

[quote author=cavagnaro link=topic=11071.msg50325#msg50325 date=1533093713]
Under CME or Gad you first import an application template for any Genesys application.
Please refer to basic framework documentation or WDE installation guide.


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[/quote]

WDE aplication already imported, I login with superadmin user, I can see it, but user don't have that product.
I think, I missed some roles privilege for user.

Title: Re: Add/Remove Products workspace Desktop Edition in Roles
Post by: cavagnaro on August 01, 2018, 03:47:23 AM

Again, one more time, do you have the Application Template imported?
Forget the App, talking about the Template...
Read installation guide please!


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Title: Re: Add/Remove Products workspace Desktop Edition in Roles
Post by: ducth on August 01, 2018, 04:12:34 AM

Dear cavagnaro,

I have WDE application template imported.
I can see WDE product in roles (my account), but end user don't have (user account).
Is it problem with roles privileges?

Thanks

Title: Re: Add/Remove Products workspace Desktop Edition in Roles
Post by: cavagnaro on August 01, 2018, 04:17:45 AM

No, probably a permission issue then.
His access group will need at least access to read the resources tenant object.


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