Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: efrainclg95 on August 01, 2018, 06:51:01 PM

Title: Priority Settings in Composer
Post by: efrainclg95 on August 01, 2018, 06:51:01 PM

Hello;

Good afternoon, I have a query, I want to add priority to a call for it I have a strategy made in Composer, I found the Priority Increment function and it is as follows:


[b]_genesys.queue.incrementPriority (system.InteractionID, 50.5)[/b]

Where I start the priority at 50 and every 5 seconds this priority increases.

[b]Function argument (s):
string - ixnid
number - increment
number - interval[/b]

The problem is that the client does not want the priority to increase every so often, he wants the priority to be fixed.

Could you please help me find the function or how to do that, I have been trying playing with the interval value but it has not worked.

Thanks for your time and help.

Title: Re: Priority Settings in Composer
Post by: cavagnaro on August 01, 2018, 09:54:39 PM

Just Priority function then

Title: Re: Priority Settings in Composer
Post by: efrainclg95 on August 02, 2018, 12:07:35 AM

Hi Cavagnaro

If I have tried with the Priority function in the Target block and priority handling has worked.

Thanks for the information.