Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: micko on August 13, 2018, 01:39:14 PM

Title: Workspace Contact Seacrh Customization
Post by: micko on August 13, 2018, 01:39:14 PM

The Workspace sends the "contactId" to UCS  so that it get all of the current customer interactions and send it back to the Workspace to display these interactions in the "Contact History Tab".
I need to change the attribute that Workspace sends to UCS from ContactId to be some other contact attribute, How can i do that?

Title: Re: Workspace Contact Seacrh Customization
Post by: Kubig on August 13, 2018, 02:24:23 PM

Your need is not achievable within out-of-box WDE. You have to develop your own module which will do that. But, personally, I could not see any logical reason for that.

Title: Re: Workspace Contact Seacrh Customization
Post by: cavagnaro on August 13, 2018, 02:41:57 PM

agree...why??