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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on August 21, 2018, 08:20:19 PM

Title: SIP Server - Disable Second Call
Post by: cavagnaro on August 21, 2018, 08:20:19 PM

Hi guys,
Any way to disable at SIP Server or DN level (prefered) the second incoming call? Meaning, if user has already one call, don't send a second one or don't allow the INVITE to it.

Title: Re: SIP Server - Disable Second Call
Post by: hsujdik on August 21, 2018, 08:21:59 PM

Use the COS "reject-call-in-call" = true

Title: Re: SIP Server - Disable Second Call
Post by: zwerg82 on August 21, 2018, 08:23:56 PM

Not sure I got your question, but usually no second call should be sent if the agent is busy.

Can you explain a little bit more?


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Title: Re: SIP Server - Disable Second Call
Post by: cavagnaro on August 21, 2018, 09:07:41 PM

[quote author=zwerg82 link=topic=11094.msg50480#msg50480 date=1534883036]
Not sure I got your question, but usually no second call should be sent if the agent is busy.

Can you explain a little bit more?


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[/quote]Yeah, URS but some other agent or administrative set can directly call too.

Title: Re: SIP Server - Disable Second Call
Post by: cavagnaro on August 21, 2018, 09:25:13 PM

[quote author=hsujdik link=topic=11094.msg50479#msg50479 date=1534882919]
Use the COS "reject-call-in-call" = true
[/quote]


Is it [font=Verdana][size=2px]reject-call-in-call or [/size][/font][font=Verdana][/size][size=2px]reject-call-incall?[/size][/font]

Title: Re: SIP Server - Disable Second Call
Post by: hsujdik on August 21, 2018, 09:26:31 PM

reject-call-incall. Sorry

Title: Re: SIP Server - Disable Second Call
Post by: cavagnaro on August 21, 2018, 09:32:38 PM

Thanks!