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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: TheSailer on August 23, 2018, 06:35:28 AM

Title: Agent log on Cisco Phone
Post by: TheSailer on August 23, 2018, 06:35:28 AM

The Cisco Phone is NOT connected, no monitoring possible in CCPulse but I can make a logged in with WDE.
The Agent are in ready state.
Is that normal or it's possible to send a info to the agent?

Title: Re: Agent log on Cisco Phone
Post by: cavagnaro on August 23, 2018, 10:25:08 AM

Maybe your agent is logged in as virtual agent. You need to check your TServer events, but sending events will work only via a valid DN device, otherwise no.
Something like logging into email. You don't have a real DN but a virtual one created at your place.


Enviado de meu E6633 usando o Tapatalk

Title: Re: Agent log on Cisco Phone
Post by: Alexander on August 30, 2018, 12:10:21 PM

logout-on-out-of-service

If the value is set to false, agents can log in at any time, regardless of the DN state.