Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JXFN on August 31, 2018, 07:01:32 PM

Title: Genesys WDE integration with Salesforce
Post by: JXFN on August 31, 2018, 07:01:32 PM

dear all,

can anyone help to say, if it is possible to integrate WDE with salesforce?

My usurers have instaled WDE (installed on desktops) and I would like to use  the openCTI, to integrate the WDE.  This is possible?

or i need install WWE tu use Gplus Adapter for have Salesforce integration?

thanks

jeronimo

Title: Re: Genesys WDE integration with Salesforce
Post by: jarrod on October 08, 2018, 11:50:49 AM

Yes you need to have a look on the Genesys appFoundry. 
There is a tool from a company called 'SoftPhone', from what I have seen it looks good so far.