Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on September 10, 2018, 07:52:45 AM

Title: ors log viewer
Post by: CASANOVA on September 10, 2018, 07:52:45 AM

Hi,

How to download ORS log viewer?

Thanks

Title: Re: ors log viewer
Post by: Kubig on September 10, 2018, 02:20:17 PM

As I know, there is no tool called "ORS log viewer" provided by a vendor. It might be some 3rd party software, so you have to ask there.

Title: Re: ors log viewer
Post by: CASANOVA on September 12, 2018, 03:58:31 AM

Thanks, Kubig.

Title: Re: ors log viewer
Post by: raza990 on September 25, 2018, 04:35:20 AM

Actually, there is ORSLog viewer.

# INSTALL INSTRUCTIONS
# 1. Download and install Active Perl in C:\perl (default) or any other folder
# 2. Copy viewlog.pl (this file) and viewlograw.pl into the parent of the log folder <logfolderparent>
#    Example: If logs folder is C:\GCTI\Logs\OES copy the file into C:\GCTI\Logs
# 3. Install IIS if not already installed
# 4. Run cmd.exe and enter the following commands
#      > ap-iis-config add vdir --path <logfolderparent> --name ORSLog
#      > ap-iis-config add all --site 1
# 5. In this script change $default_dir and $default_file_prefix
# 6. Access the logs by copying the following URL into the browser
#      http://localhost/ORSLogs/viewlog.pl
# 7. To access a specific log file
#      http://localhost/ORSLog/viewlog.pl?file=<logfilename>
#      eg. http://localhost/ORSLog/viewlog.pl?file=ors2_log.20110812_013549_034.log



https://drive.google.com/file/d/1-o7stIq_I8ZyCQFSJUbp7qiGifEM5ie6/view?usp=sharing

Title: Re: ors log viewer
Post by: Kubig on September 25, 2018, 06:58:15 AM

I would recommend to use any text editor/viewer (Vim, notepad++, etc.) and track interaction by sessionID or any unique identifer. I do not know mentioned tool due to the fact it is not official tool provided by vendor and to be honest I do not see any benefit on using it.