Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kavana on September 10, 2018, 03:08:13 PM

Title: broadcast functionality in WDE
Post by: Kavana on September 10, 2018, 03:08:13 PM

Hello All,

i have set up the broadcast functionality in WDE configuration option in GA as mentioned in below link .Do we need any customization ?. Can you please let me know how can i  test this functionality using WFM ? 

How to write this Protocol ?
Use the following protocol on your supervisor client configuration:

IWS_Message
IWS_Sender
IWS_MessageType
IWS_Subject
IWS_Priority
IWS_Date (RFC1123 pattern.)
IWS_Topic
IWS_CustomData

https://docs.genesys.com/Documentation/IW/8.5.1/Dep/EnableMessage

I am new to development in genesys ,it could be helpful if someone can help me out .

Thanks a ton in advance for your help and time :)

Title: Re: broadcast functionality in WDE
Post by: cavagnaro on September 10, 2018, 03:25:54 PM

WDE is a broadcast receiver, not generator.
You need to create a Generator app based on documentation which states parameters to be used


WFM? You will need to develop something on it

Title: Re: broadcast functionality in WDE
Post by: GenesysNewbie on September 20, 2018, 04:17:32 PM

Do you need to send this variables to some genesys client? Why not use send it like attached data ???

Broascast receiver, tserver events or what you mean?
Can you get deeper please ??