Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Bob on January 01, 1970, 12:00:00 AM

Title: Forwarding to Mail
Post by: Bob on January 01, 1970, 12:00:00 AM

We have a strategy loaded for a CDN so that when the agents are both on a call, the call will queue for 'x' amount of time and then forward to voicemail. Everything is working fine except the voicemail bit. We can get the call to forward to mail, but it only accesses a voice mailbox to retrieve messages, and not leave them. Is there a way to program this in the strategy so that you can leave message? Right now, we had to forward the call to an unattended ACD, which in turn night call forwards to the mailbox.

Title: Forwarding to Mail
Post by: Vic on January 01, 1970, 12:00:00 AM

Bob,

how are your forwarding to mailbox with URS? What function are you using?

Title: Forwarding to Mail
Post by: Bob on January 01, 1970, 12:00:00 AM

We have a provider that does this by sending the call to placexxxx which is the ACD queue number. I don't know what function they would be using.

Title: Forwarding to Mail
Post by: Chris on January 01, 1970, 12:00:00 AM

Is the CDN set up in the VSID table (this is for Meridian Mail...I don't know what you are using)? If so, what is it associated with?