Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on September 14, 2018, 04:36:16 PM

Title: Tips to read ORS logs
Post by: CASANOVA on September 14, 2018, 04:36:16 PM

Hi,

Can anybody post a few tips to read ORS logs.

Thanks.

Title: Re: Tips to read ORS logs
Post by: Kubig on September 17, 2018, 08:05:48 AM

I recommend you to check the TechTutorials about ORS topic (I think there is one about troubleshooting). Also recommend to test the ORS function(s) within LAB environment and check the ORS logs to understand how it is working and logging.

Title: Re: Tips to read ORS logs
Post by: CASANOVA on September 18, 2018, 06:00:41 AM

Thanks Kubig  :) :)

Title: Re: Tips to read ORS logs
Post by: GenesysNewbie on September 20, 2018, 03:22:40 PM

Hi Kubig
Any client available like kazamir or Myzamir its available for this kind or logs (ors)
Just trying to search in genesys portal but not results

Title: Re: Tips to read ORS logs
Post by: cavagnaro on September 20, 2018, 06:49:35 PM

No client as they are http and transaction messages.


Enviado de meu E6633 usando o Tapatalk

Title: Re: Tips to read ORS logs
Post by: ldoverbeck on August 16, 2019, 11:23:37 PM

Been using the [b]LogDog[/b]  app from Genesys for ORS.  You can download LogDog and apply templates like "GVP" or "ORS" from the Myzamir facebook group via dropbox.  [url=https://www.facebook.com/myzamirusers/Myzamir and LogDog log analyzers]https://www.facebook.com/myzamirusers/Myzamir and LogDog log analyzers[/url]

[url=https://www.dropbox.com/sh/u62a4vyb5waw3im/AABUuz9N7ok6MCdVA4ZhYls3a?dl=0&fbclid=IwAR2u1gZ6UfV-TbSHR6BNI8OYhp0apfyQwQWM6sFmwgr7wdRmtaqg174FYCA]https://www.dropbox.com/sh/u62a4vyb5waw3im/AABUuz9N7ok6MCdVA4ZhYls3a?dl=0&fbclid=IwAR2u1gZ6UfV-TbSHR6BNI8OYhp0apfyQwQWM6sFmwgr7wdRmtaqg174FYCA[/url]