Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on September 18, 2018, 11:54:43 AM

Title: call forward to an external number
Post by: Noufal on September 18, 2018, 11:54:43 AM

How we can forward the call to external number if agent logged off (no agent available )

Title: Re: call forward to an external number
Post by: cavagnaro on September 18, 2018, 12:44:28 PM

? At strategy go to the red port and then route to external number


Enviado de meu E6633 usando o Tapatalk

Title: Re: call forward to an external number
Post by: GenesysNewbie on September 20, 2018, 03:14:52 PM

Noufal

You can do default routing or maybe configure forwarding feature. So if the call reach some extension and teh agent is not there it will be automatically send to other number.

I see this kind of configuration is a client, it works fine.

Hope this help you.

Title: Re: call forward to an external number
Post by: Noufal on September 25, 2018, 11:43:01 AM

could please tell me in more detail

Title: Re: call forward to an external number
Post by: Kubig on September 25, 2018, 01:18:52 PM

As Cavagnaro said, just use the red (output) port and TRoute function.