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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Luthando on September 21, 2018, 10:47:44 AM

Title: Outbound Campaign (ProgressiveGVP dial), Dialing old records from previous day
Post by: Luthando on September 21, 2018, 10:47:44 AM

Hi Guys

Progressive GVP campaign is dialing old records.
The campaign is set to dial from  7am - 9pm Monday - Friday. 7am-6pm Saturday.
campaign stops dialing at 9 and all the records left are the flushed and should not be dialed the following day. How ever we are picking up that left over records are dialed the previous day and we cannot figure out why this is happening, Please help. :(

Kind Regards

Title: Re: Outbound Campaign (ProgressiveGVP dial), Dialing old records from previous day
Post by: cavagnaro on September 21, 2018, 02:48:03 PM

Well...check OCS logs, stop and unload Campaign, right? If not OCS will keep records on memory (Retrieved)
And again, we don't have magic balls, so at least check your logs and post something you would like someone to take a look at