Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: wim81 on September 25, 2018, 07:45:51 AM

Title: Meaning of Forced Off in CCPulse?
Post by: wim81 on September 25, 2018, 07:45:51 AM

Hi Everyone,

Can anyone tell me the meaning of the term Forced Off in CCPulse?

Thank you

Title: Re: Meaning of Forced Off in CCPulse?
Post by: pdavid on September 25, 2018, 08:08:38 PM

Not sure I understand, can you elaborate a bit on this term? I've never heard of that term, however my knowledge of CCPulse is the frontend of it, basically agent/queue stats, and building templates. Perhaps this is something that is deeper than my understanding.

Title: Re: Meaning of Forced Off in CCPulse?
Post by: cavagnaro on September 25, 2018, 09:11:24 PM

Agree, that is not a Status, Action nothing named like that at Genesys Events, so, from where do you get it? Maybe someone put that name as a column in a report? If so, check the metric definition of that column as only you would be able to answer that.

Title: Re: Meaning of Forced Off in CCPulse?
Post by: catanirex on September 27, 2018, 02:43:48 PM

Maybe you mean the stat parameter Calls_Forced_Off?

Which is TotalNumber CallForwarded measured for Agent, Place, GroupAgents, GroupPlaces

Title: Re: Meaning of Forced Off in CCPulse?
Post by: cavagnaro on September 27, 2018, 02:45:12 PM

On which report does that column appear?

Title: Re: Meaning of Forced Off in CCPulse?
Post by: catanirex on September 28, 2018, 08:09:35 AM

In Pulse it 's in the Agent KPIs

For CCP I do not know if its in some pre-designed template? But if the stat is defined on statserver, you can always add it to your template.