Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Baraa on October 03, 2018, 01:46:01 PM

Title: customer reach to the same skill when transfer from RP to new RP
Post by: Baraa on October 03, 2018, 01:46:01 PM

Hi all,

Kindly support me regarding the below issue

the issue is that the customer calls 2828 to reach to RP and reached 2828_agent then the 2828_agent transfers the customer to 888 IVR new RP and release, then the customer chooses to transfer to 888_agent, and the issue is here where the customer find 2828_agent replies instead of 888_agent.

Thanks in advance

Title: Re: customer reach to the same skill when transfer from RP to new RP
Post by: Kubig on October 03, 2018, 04:26:46 PM

Ok, and what do you expect from us? There is no magic ball which tells us how your architecture looks like, what is your routing flow, how your strategy looks, what the logs say, etc. Try to be more specific in your issue description

Title: Re: customer reach to the same skill when transfer from RP to new RP
Post by: Marcellus on February 18, 2024, 09:18:41 AM

[quote author=Baraa link=topic=11138.msg50703#msg50703 date=1538574361]
Hi all,

Kindly support me regarding the below issue

the issue is that the customer calls 2828 to reach to RP and reached 2828_agent then the 2828_agent transfers the customer to 888 IVR new RP and release, then the customer chooses to transfer to 888_agent, and the issue is here where the customer find 2828_agent replies instead of 888_agent.

Thanks in advance
[/quote]
The problem arises when customers call 2828 to reach RP but end up transferred to 888 IVR, then 888_agent. Unfortunately, they encounter 2828_agent responses instead of 888_agent.[SIZE=1][URL=https://magic8balls.org/magic-eight-ball-answers/][color=FFFFFF]Magic Eight Ball Answers[/color][/url][/SIZE]